A complete phone program, not a one-time class.
Proven materials, weekly 1-on-1 coaching and steady accountability. We do the heavy lifting so you and your managers can keep selling cars.
Everything your store needs to fix its phones.
Easy-to-use materials
Proven scripts and rebuttal sheets give every trainee a structure to follow on live calls.
A kickoff that gets buy-in
We start with a kickoff teleconference with your staff. You meet your account manager and get the full picture of what to expect.
Weekly 1-on-1 training, on demand
Reps tap Register in our app whenever they’re free, and a trainer calls them back, usually within 15 minutes, for a private role-play session with coaching specific to them.
Ongoing accountability
Weekly report cards for every trainee, plus mystery-call spot checks to make sure the skills show up on real calls.
Group training sessions
Regular group meetings to listen to calls together, review progress and coach the whole team.
A dedicated account manager
One experienced person who runs your call reviews, oversees the program and keeps you fully informed.
Every week builds on the last.
Reps start with the fundamentals of a sales call. As they complete more sessions, the trainer raises the difficulty until handling tough calls is second nature.
- Stage 1
Control the call
Basic sales call conversations. Reps learn to take control of the conversation, capture the customer’s contact information and set the appointment.
Call controlContact infoAppointment setting - Stage 2
Handle objections
Once the basics are second nature, the trainer brings objections into the role-play, and reps learn the rebuttals that bring the call back to the appointment.
Objection handlingRebuttals - Stage 3
Keep going for the appointment
Reps learn to make multiple appointment attempts, coming back after a first “no” in a way that keeps the customer engaged.
Multiple appointment attemptsTough calls
You’ll always know how training is going.
A steady cadence of coaching and reporting keeps your team on track and keeps us accountable for results.
Kickoff teleconference
Sets the foundation for you and your staff. You meet your account representative and see the full plan.
1-on-1 coaching sessions
No scheduling. Each trainee taps Register in our app when they have a free moment, joins the training queue, and gets a call back from a trainer, usually in under 15 minutes, for their private role-play session.
Report cards
A detailed report card for each trainee, with scores in multiple categories and personal comments from their trainer.
Completion update
An email showing who has completed training and who we still need to hear from to stay on track.
Account manager call
Your account manager calls you to walk through your staff’s progress.
Mystery calls
A fresh round of mystery calls holds your team accountable for using what they learn, and holds us accountable for results.
Group call review
A teleconference with you and your staff to listen to the mystery calls together and grow as a team.
What changes at your store.
- Return on investment. A proven path to higher skill, more professionalism and bigger paychecks.
- More time. Your managers stop running phone training and get back to selling cars.
- Structure. Solid phone habits for every department.
- A new culture. One store-wide, accepted process for the phones that works.
- A safety net. A place to make mistakes with a trainer instead of a customer.
- No long-term contracts. Month-to-month, for as long as we earn our keep.
Flexible by design.
One low monthly fee per slot. Reserve as many as you need.
- Use any slot for any course
- Transfer slots between sales, service, parts and reception
- Substitute trainees at a moment’s notice
Common questions.
How does a rep start a training session?
There’s nothing to schedule. When they have a free moment, they tap Register in our app to join the training queue. A trainer usually calls them back in under 15 minutes, and their training is done for the week.
How long does a training session take?
About 15 minutes a week per person. Sessions happen over the phone, so they fit between customers.
Who at my dealership can be trained?
Anyone who answers your phones: sales, BDC, service advisors, parts and body shop staff, and receptionists.
What if someone leaves or changes roles?
Training slots are transferable. Substitute a new trainee at any time, in any department, at no extra cost.
Is there a long-term contract?
No. We work month-to-month, for as long as we earn our keep.
How will I know it’s working?
Weekly report cards, a mid-week completion update, a weekly call from your account manager, and mystery calls every 4–6 weeks that show how your team sounds on real calls.
What would more showroom opportunities mean to your month?
Talk through your training investment, staffing and goals with an account representative.